Frequently Asked Questions

To work together with you to arrange all coaching sessions and to develop a coaching plan that addresses the goals and objectives identified by you during the initial conversations.

My coaching role will be to ensure that the purpose of our interactions is to keep you aligned with your intentions and to support you in realising those intentions.

While the coaching process will draw out the intelligence and wisdom of the Client rather than taking on a role of advising, mentoring, telling, or being an expert consultant. There may be times when we mutually agree for me to adopt the role of advising or mentoring for a specific aspect or session. Likewise, while coaching is not therapy, the coaching process however will address personal issues and life conditions that affect professional success.

The coaching process will make use of techniques that may include - assessment, 1:1 conversations, role-play and simulation, interviews, observation, feedback, guided reflection, and reinforcement, encouragement, and support.

The coaching will concentrate on your future options and choices (as the Client) and may include training in the self-management of change; identifying purpose and vision; examination of core values, passions, and strengths; exploring the assets of age experience, and wisdom; exploring and developing a best self or future self-profile; and creating a plan for moving ahead and achieving and sustaining goals. Depending on your goals during coaching sessions it is likely we will work together on some or all of these:

• Identifying your developmental needs and interests to create 2-3 goals for your engagement.

• Reflecting on your current situation and desired future.

• Exploring and creating more self-awareness.

• Discussing strengths, unhelpful mindsets/beliefs; and barriers, patterns and obstacles that may impede progress toward your goals.

• Creation of more helpful mindsets and patterns.

• Enhancing mindfulness to assist with responsive rather than reactive behaviour.

• Evaluating resources available to you for implementation of your coaching plan and keeping you moving forward toward your goals.

• Identifying tasks, action steps, decisions, timeframes, and practical strategies between our sessions for implementing changes that support achievement of your goals.

• Clarifying and modifying goals as you make progress and helping you reality test options and actions.

• Conducting a mid-point check-in to determine if the engagement is meeting your needs.

• Examining the overall effectiveness of the coaching engagement (including conducting an engagement closure and feedback check-in and developing a longer-range plan).

Communication will be honest and straightforward, including asking questions and making requests.

My role will be to serve as a partner and champion for your success.

Coaching will not provide therapy services, anger management services or other professional mental health services provided by licensed health care practitioners.

Throughout a coaching engagement I will bring the full weight of my experience and education to help you realize your goals and conduct myself in accordance with the ICF Coaching Code of Ethics.

Taking responsibility for your own growth and learning and participation in the coaching process including being prepared, being on time for sessions, and recognizing the limits of coaching and when other services or processes may be more beneficial.

Good faith participation in coaching sessions including identifying skills, behaviors, and goals for improvement; assist with the design of follow-up assignments and practices as they apply to the coaching goals; practice of new behaviors or approaches; participation in exercises and simulations associated with implementation of your plan; and observation of progress throughout the coaching process.

Providing feedback to the Coach throughout the engagement relative to the defined goals and objectives of the engagement. Written feedback will be requested at the midpoint and closure of the engagement by the Coach to assess effectiveness of the process and effectiveness of the Coach.

Affirming that you are fully responsible for the choices and decisions in your life.

By…

• Being willing to explore with kindness and compassion for self.

• Being honest, open, and transparent with yourself and with me. Use coaching sessions as a safe place to examine your feelings, actions, and decisions. Sometimes you may be asked questions that seem too probing. In each instance you may give me full permission to be bold and forthright. You may also decline to answer any question at any time.

• Taking personal responsibility for your own feelings and behaviour.

• Being committed to the coaching relationship including attendance at sessions and completion of agreed assignments or exercises in between sessions.

• Being open to receive, accept, and act on constructive feedback from the coach and from others that would only be solicited with your permission.

• Being willing to try new ways of thinking and behaving.

• Being persistent and patient as you explore your current reality, envision your ideal self and practice new thinking, behaviors and skills.

You can expect some level of discomfort as you let go of old habits and behaviours and try new ones.

This is the time when growth takes root and with your commitment and practice, your new skills and mindsets will begin to feel more natural. The effort, presence and commitment put forth will correlate with the outcomes.

In working together, we each will endeavour to:

• Be on time for sessions

• Communicate timely should a session need to be cancelled and rescheduled by mutual agreement

• Be clear on dates, times, duration, and locations of session

• Limit distractions, such as electronic devices, to a minimum

• Take time to reflect before and after each session

• Listen to one another and ask for clarification as needed for understanding

• Be fully engaged and present of mind and body for each session

• Follow through on ideas or commitments outside of sessions as promised

• Be honest and vulnerable with one another

• Hold information shared between us in the highest of confidence

• Share information that is difficult to say

• Show respect and no judgment

• Give permission to provide feedback including sharing what is working and what is not without defensiveness

• Give feedback to improve the relationship and effectiveness of our work together

360-degree surveys give a full overview of your leadership style – you complete your own evaluation on yourself and also select colleagues to evaluate you on the same questions.

We have experience with range of tools and instruments including PERMA-H, Social Styles, VIA Character strengths, Gallup Strengths Finder, LEA, Trust equation, Team diagnostics, Reflected Best Self, many psychologies psychometric tools covering emotions, engagement, flourishing, life satisfaction, stress, meaning, and others. Simply if you have a need or a tool your organisation is comfortable with and we jointly agree it would be helpful, we will bring the tool and the experts.

The coaching relationship is a confidential relationship. All information discussed or provided during sessions will be kept strictly confidential except if disclosure is required legally or if I reasonably believe there is a risk of harm to yourself or others.

I may use your name and identifying contact information for the purpose of meeting professional certification requirements in the field of coaching. As such I will ask your permission to disclose only your name, email, and the dates of our sessions as a client for my continued accreditation with International Coaching Federation (ICF).

For my own ongoing development as a coach and to provide the most thorough training possible, which includes coaching supervision, I may ask for your permission to record some of our sessions. Some recordings will be reviewed for me to receive coach mentoring feedback on the quality of the coaching I am providing. The recorded sessions will be treated with the utmost confidentiality. You may agree or decline as it feels appropriate to you when I ask.

While everything discussed is strictly confidential there are opportunities for me to engage sponsors or other key stakeholders in the coaching process, at your request. To get the most out of your coaching engagement, you may request that I speak with sponsors, managers, or other key stakeholders to gain more insight in support of your development. In such cases, we will agree on what is shared with such individuals prior to connecting with them.

Throughout each engagement, I will conduct myself in accordance with the ICF Coaching Code of Ethics.

There are no hard and fast rules about length of engagement or frequency of sessions and everyone’s situation is different.

Generally, an engagement is several months long with a minimum of 60-minute coaching sessions (longer durations may be required) every other week. Coaching sessions are offered via phone or video calls.

In some instances, sessions may be face-to-face, however the changes brought about by Covid 19 have shown that developing a strong coaching relationship that supports desirable change can be equally successful in a remote setting.

We have clients globally who access our services virtually.

In between sessions, you are entitled to emails, instant messages, and/or text support.